Technical Writer
At MakeShift, we’re not just another tech company – we’re changing the game for shift-based industries with our innovative, AI-driven scheduling solution. Our team is passionately committed to enhancing workplace efficiency while prioritizing the well-being of our employees, embodying a true 'people-first approach' in everything we do. This is your opportunity to be part of something big and make a real impact in disrupting a massive market as we continue to scale rapidly.
The Role
MakeShift is on the lookout for an experienced Technical Writer to join our team. Reporting directly to the Director of Product & Strategy, you will play a crucial role in creating clear, concise, and user-friendly documentation for our products and services.
Your work will be essential in ensuring that our users, partners, and internal teams have access to high-quality, accurate technical information.
Key Responsibilities
Create and maintain comprehensive technical documentation, including user manuals, API documentation, release notes, and internal process documents.
Collaborate with product managers, engineers, and other stakeholders to gather and understand complex technical information.
Translate technical concepts into clear, concise, and user-friendly content for various audiences.
Develop and maintain a consistent style guide for all technical documentation.
Review and edit documents written by other team members for clarity, consistency, and accuracy.
Participate in product development cycles to ensure documentation is aligned with new features and updates.
Manage documentation projects from conception to completion, meeting deadlines and quality standards.
Contribute to the development of templates and best practices for technical writing across the organization.
Stay updated on industry trends and new technologies relevant to technical writing and documentation.
Requirements
5-7 years of experience in technical writing, preferably in the software or SaaS industry.
Bachelor's degree in English, Communications, or an associated degree in Business.
Strong communication skills, both written and verbal.
Technical acumen and ability to quickly grasp complex technical concepts.
Excellent research skills and ability to find and verify information from various sources.
Demonstrated ability to analyze and understand the needs of different audiences.
Superior writing skills with a focus on clarity, conciseness, and accuracy.
Strong editing and proofreading skills.
Proficiency in design and layout tools for creating visually appealing documentation.
Experience collaborating with cross-functional teams in an Agile environment.
Familiarity with markup languages (e.g., HTML, Markdown) and documentation toolsGrit, initiative, and perseverance.
Candidates must successfully complete a criminal background check prior to starting in this role.
Key Competencies
Attention to detail.
Time management and ability to handle multiple projects simultaneously.
Adaptability and willingness to learn new technologies and tools.
Problem-solving skills.
Creativity in presenting complex information in an accessible mannerKnowledge of workforce management or HR software.
Nice to Have
Experience with API documentation.
Knowledge of workforce management or HR software.
Familiarity with version control systems (e.g., Git).
Experience with content management systems and knowledge bases.
Portfolio
Candidates are required to submit a portfolio showcasing their technical writing skills. The portfolio should include:
User guides or manuals for software applications.
API documentation samples.
Examples of process documentation or standard operating procedures.
Release notes or product update announcements.
Samples of technical blog posts or articles (if applicable).
Before-and-after examples of content you've improved.
Screenshots or links to online help systems you've developed.
Examples of visual aids (diagrams, flowcharts, infographics) you've created to supplement written content.
Please ensure that all submitted samples are anonymized and do not contain any confidential information from previous employers.
Perks of MakeShift
Hybrid, remote, and office-based team that enjoys what they do.
Opportunity to contribute ideas and have your input heard.
Professional growth opportunities, including annual allowances for training and development.
Comprehensive benefits package.
3 weeks’ vacation and a generous paid parental leave program.
Retirement savings plan with RRSP or 401K match up to 4%.
Location
Canada (preferably Calgary or Toronto).
Interested? Send us an email with your latest resume at careers@makeshift.ca.
